Shipping policy
Possible payment methods
Credit card, PayPal, prepayment.
Payment in advance: As soon as we have received payment, we will ship your order.
Account name: Atelier LILLY CLOU GmbH, 8001 Zurich
Bank: ZĂĽrcher Kantonalbank
Account number / IBAN: 4395 9070 1436 9418 / CH86 0070 0114 8024 5228 2
How long does delivery take?
We ship the order within 2-4 working days from Zurich. We do not ship on Saturday and Monday.
We deliver free of charge within Switzerland, registered with B-Post.
A-Post is available as an option and an additional CHF 2 will be charged.
Can I collect my order?
It is possible to collect the order from our flagship store. Please click accordingly in the ordering process.
For custom-made products and engravings, please contact us.
STEINLIN Design AG
Kuttelgasse 15
8001 Zurich
Switzerland
Opening hours:
Closed Mon
Tue to Fri 8 a.m. – 12:30 p.m. / 1 ​​p.m. – 5:30 p.m
Sat 8:30 a.m. – 4 p.m
International Shipping
Zone 1:
Germany, Austria, Belgium, Luxemburg, Netherlands, France
- Please be aware that there will be additional custom charges for shippings abroad. These charges are solely determined by the arrival countries customs authorities. We cannot predict the amount of duties and taxes you will be charged upon delivery.
FĂĽr andere Destinationen ausserhalb der Schweiz schreiben Sie uns bitte auf: hi@lillyclou.com
For other international orders and shipping please send us an e-mail to: hi@lillyclou.com
Return
Return shipping costs must be payed by yourself.